A Generational Approach to Financial Services Customer Communications
It’s nearly impossible to create a campaign that targets every member of your audience with the same message or offer. As you likely know, an effective strategy attracts and engages the right person with the right message at the right time. A baby boomer has vastly different needs and attitudes than a millennial, hence each […]
How Financial Services Organizations Can Harness the Power of Data Analytics in Participant Communications
In today’s fast-paced digital landscape, financial services organizations, including banks, investment and wealth management firms, and insurance companies, are continuously seeking innovative ways to enhance customer experience and stay ahead of the competition. One powerful tool that has emerged as a game-changer is data analytics. By harnessing the power of data analytics in participant communications, […]
Revolutionizing Customer Communications: O’Neil Digital Solutions’ ONEsuite Platform with Embedded AI
In today’s competitive business landscape, providing an exceptional customer experience sets a company apart from its competitors. When customers have a positive experience, they are more likely to choose that company over others offering similar products or services. A positive customer experience leads to higher customer satisfaction, which, in turn, builds customer loyalty. Satisfied and […]
Modern Campaign Management for Better Healthcare Member Experiences
When considering your most recent shopping experience, did you find exactly what you needed? Did you buy things you weren’t planning to? And did you come across products you’ll purchase at another time? With endless options across virtually every product and service, customers make decisions and change their minds in real time. The vast digital […]
ONEscore: Campaign Management for Better Customer Experiences
As the communications landscape rapidly changes, businesses need to communicate more effectively to ensure customer satisfaction and brand loyalty. O’Neil’s ONEscore solution provides a centralized campaign management platform that helps clients get to know and understand their audience, enabling more personalized and meaningful communications. This creates a better overall experience for the customer. Data-Driven Campaigns […]
O’Neil Digital Solutions’ ONEsuite Platform Named a Global Leader on the Aspire CCM-CXM Leaderboard™️
ONEsuite Platform continues to augment CCM/CXM operations, cost-savings, employee and customer experiences, and more LOS ANGELES, CA – January 10, 2023 – O’Neil Digital Solutions, the nation’s leading Customer Communications Management (CCM) and Customer Experience (CX) provider, is pleased to announce that its ONEsuite platform was recognized as an international leader in the Communication Experience […]
Critical Elements for Your 2023 CCM Planning
Over the last few weeks, your inbox and alerts are likely inundated with 2023 CCM and CXM trends. But what does it take to capitalize on the latest recommendations? Top organizations map out objectives as well as a CCM plan that puts these lofty ideas into action. Beyond your overall communications goals (i.e. brand awareness, […]
Why the Customer Journey Is the Path Forward for Financial Services
The customer journey – the process by which a customer interacts with your company to achieve an end goal – isn’t a foreign concept to the financial services industry. However, it’s certainly changed, especially when it comes to the ways in which customers shop for solutions and engage with their providers. Powerful forces such as […]
Utilize Customer & Consumer Data For Aligned Healthcare Communications
Key Trends & Tips for Health Plan Leaders Health plan leaders looking to attract and connect with new members, and bond with existing members, know they have their work cut out for them. Long gone are the days when you can send out a generic, one-size-fits-all marketing campaign with the hopes it will resonate or […]
