THE POWER OF ONE
Communicate with your healthcare members more effectively, build better relationships, increase satisfaction, and ensure customers for life
0
+
YEARS OF MANAGED HEALTHCARE EXPERIENCE
25
MILLION+
HEALTHCARE MEMBERS RECEIVE BI-DIRECTIONAL COMMUNICATIONS FROM O’NEIL
200
+
YEARS OF COMBINED HEALTHCARE PROFESSIONAL SERVICES EXPERTISE
The nation’s most reputable healthcare organizations rely on O’Neil’s expertise to confidently communicate to and engage their healthcare members. ONEsuite©, our data-driven CCM + CX platform provides the reliability, consistency, and security they need.
Healthcare Products
- ID Cards
- Welcome / Enrollment Kits
- Compliance Letters
- ANOCs / EOCs
- Drug Formularies
- Provider Directories
- Explanation / Summary of Benefits
- Marketing Campaigns
- SOPs
- Checks
Work from One Integrated Platform. Transform the Entire Customer Experience.
ONEsuite© has all the tools you need to know your customer, communicate with them more effectively, and improve customer experience and satisfaction.
Simplification and Modernization of your Information Architecture
- Advanced Data Security Protocols
- “Off the Shelf” and Custom Integrations
- Data Model Management
- Data Cleanup and Consolidation
Know and Understand Your Audience
- Predictive Modeling
- Next Best Action
- AI + Machine Learning
- Social Determinants Data
Comprehensive Content Creation, Management, and Delivery Tools
- Content Creation & Management
- Self-Service or Managed Services
- Document & Asset Vault
- Template Creation & Management
- Workflow Creation & Approval Routing
- Omni-Channel Delivery
Improve Retention, Expand Relationships, Increase Referrals
- Campaign Builder
- Campaign Management
- Predictive Modeling + Analytics
- Omni-channel campaign orchestration
- Campaign Performance Dashboard
- Machine Learning
Digital Transformation + Omni-channel Solutions
- Preference Management
- eDelivery & ePresentment
- Print + Fulfillment
- Email, SMS, Microsites & PowerPoints
- Interactive Video
- Production Dashboard
O’Neil Recognized as a CCM-CXM Leader by Industry Analysts
Customer Experience Management: a 360° view
Why choose ONEsuite for creating and managing healthcare communications?
- Avoid spending millions on siloed software. ONEsuite integrates Data Analytics, Preference Management, Composition, Content Management, Journey Orchestration, Campaign Management, and Omni-channel Delivery
- Machine learning, AI, and predictive modeling combine to provide customer insights and next best action automation
- Create meaningful campaigns based on deep analytics and audience segmentation: the right content for the right audience at the right time
- Deliver highly customized communications for better engagement and improved Star ratings
- Modular and flexible so it integrates with your in-house platform
- The ONEsuite platform supports a broad range of uses across many business units
- Enables users to work remotely on an platform designed to allow them to create, manage, and deliver communications with minimum instruction
- Fully supported by our team of industry experts and data scientists
- O’Neil is a leader in innovative, data-driven technology for the healthcare industry
“The ONEsuite platform puts clients firmly in control of their entire CCM workflow, from content creation and management, journey orchestration, campaign management, composition, proofing, editing, and omni-channel delivery, to SLA tracking and reporting on an integrated and robust analytics engine for a deep understanding of each audience member, complete with insights that led to the next best actions”.
- Aspire Customer Communications Services 
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CEO 
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CEO
Healthcare News + Insight
Rethinking Production of Your ANOC and EOC Communications
March 22, 2023
Critical Elements for Your 2023 CCM Planning
December 29, 2022
