Breakthrough Customer Data Analytics and Intelligence Engine for CCM and CXM
In an unprecedented development in the Customer Communications Management (CCM) and Customer Experience Management (CXM) space, O’Neil Digital Solutions announced the launch of ONEscore, a data analytics and intelligence platform that enables clients to accurately study recipient behavior in real-time and properly segment their customers using 360° live personas.
3 Ways That Payers Leveraged Artificial Intelligence in 2020
Artificial intelligence is not a new technology, with the first artificial intelligence programs emerging in the early 1950s. However, payers, providers, and vendors continue to enhance and specialize this technology to address healthcare challenges.
CCM: Know Your Audience to Build Engagement & Member Satisfaction
It’s often reported that healthcare companies trail most industries in customer satisfaction, and that health plan members are increasingly dissatisfied with their plans. However, there’s indication over the past few […]
O’Neil Announces New CCM Platform Upgrade
O’Neil Digital Solutions has launched a new release of it’s flagship ONEsuite platform, an enterprise CCM, CXM and Digital Transformation solution. ONEsuite enables enterprises to achieve their digital transformation goals while effectively improving customer communications.
Hello, I’m Here: Welcome To the Live Persona
I used to be a little puzzled when I read the documents given to me at the end of a physician appointment. My eyes scanned over the information that encompassed my vitals.
Health Plan Member Communications: Difference is In the Data
A recent study indicates that only 56% of health plan members feel they can get help from their plan when they need it or that their health plan understands them or their wants and needs.
Improving Healthcare Customer Satisfaction: Medicare Plan Star Ratings
When you really know your audience, you can communicate more effectively and build better relationships. In turn, you increase satisfaction and ensure customers for life
How Healthcare Organizations Can Improve their Net Promoter Score
Delivering an exceptional experience beyond medical care is among the most important measures a healthcare organization can take to ensure brand loyalty.
The Value of the Medicare Plan Star Rating
When it comes to Medicare, delivering great service begins with taking a member-centric approach to communicating with and guiding members at every interaction. When healthcare organizations recognize that expectations vary from person to person, and implement systems to accommodate those expectations, they pave the way for more exceptional service delivery.
The Value of Omni-channel Communication in Healthcare
“Omni-channel” is among the more trendy terms in marketing these days. And for good reason. A sound Omni-channel strategy can provide abundant returns for both a business and its customers. Omni-channel communication […]
Customer Enrollment Kit Platform for Healthcare and Financial Industries
O’Neil Digital Solutions launched their newest release of their enrollment kit solution, called ONEkit™ 2.0. This new tool allows customers complete flexibility to create, manage and order enrollment materials for their new and existing customers.
