EVERY CUSTOMER IS UNIQUE.
It’s time to communicate with them that way. O’Neil offers the most powerful CCM & CXM platform, enabling you to respond to each customer’s unique wants and needs.
EVERY CUSTOMER IS UNIQUE.
It’s time to communicate with them that way. O’Neil offers the most powerful CCM & CXM platform, enabling you to respond to each customer’s unique wants and needs.

“The ONEsuite platform puts clients firmly in control of their entire CCM workflow, from content creation and management, journey orchestration, campaign management, composition, proofing, editing, and omni-channel delivery, to SLA tracking and reporting on an integrated and robust analytics engine for a deep understanding of each audience member, complete with insights that led to the next best actions”.

- Aspire CCS

While ONEsuite checks all the boxes of Madison Advisors’ CCM HMS framework, the real differentiator for ONEsuite is its ability to integrate data analytics and artificial intelligence (AI) into marketing campaigns that deliver highly targeted market segmentation. This is followed by customized campaign execution and tracking. Using a customer’s preferred communication style, O’Neil has the capabilities to manage the omni-channel distribution process and track the results of those actions. The tracking data can then be used to measure a campaign’s effectiveness in reaching the target audience. 

- Madison Advisors
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Our Enterprise CCM, CXM and
Digital Transformation Platform

You’re now able to communicate more effectively, build better relationships, increase satisfaction, and ensure customers for life. O’Neil’s Customer Communications platform, called ONEsuite, is a content-driven, Omni-channel solution that has everything your enterprise needs to achieve your digital transformation goals, and effectively improve customer communications.

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Content Creation, Content Management + Delivery

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Omni-channel Communications

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Sales + Marketing Communications

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Data Analytics +
Intelligence

CORE CAPABILITIES

  • Content Creation
  • Content Management
  • Variable Messaging
  • Template Creation + Template Management
  • Asset Library
  • Document Management
  • Document Output + Omni-Channel Delivery

Powerful Content Creation and Delivery tools at your fingertips.

ONEsuite allows users to create and manage content that is built with responsive design, allowing for seamless Omni-channel of documents, email and SMS communications, as well as HTML 5, PowerPoint, and even interactive video. ONEsuite’s built in Omni-channel delivery allows stakeholders to communicate personalized, variable, and complex communications across all media and channels.

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CORE CAPABILITIES

  • Preference Management
  • ePresentment
  • eDelivery
  • Print + Fulfillment
  • eMail, SMS
  • Microsites
  • Interactive Video
  • PowerPoint
  • Production SLA Dashboard

Your Digital Transformation and Omni-channel Solution.

Modernize and transform your communications with O’Neil’s Customer Communications platform. Strengthen your customer relationships by communicating information relevant to each customer journey via their channel of choice. Enable your business users to personalize customer interactions across channels at scale. Show your customers you value them by knowing who they are and what they need and want!

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CORE CAPABILITIES

  • CRM Solutions
  • – Journey Orchestration
    – Campaign Builder
    – Campaign Management + Analytics
    – Microsite Builder
    – Custom Brochure Builder
  • Interactive Video
  • Interactive Video Sales Kit Creation + Kit Ordering Platform

Our sales tools will increase your revenue and customer acquisition, improve customer satisfaction and help you retain customers for life.

Create customer journeys, multi-channel campaigns, and track results. Build customized marketing and product/service educational websites for your clients, build custom brochures and sales collateral, build and order sales and enrollment kits. All in one platform!

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CORE CAPABILITIES

  • Predictive Modeling (Next Best Action)
  • AI + Machine Learning
  • Centralized Customer Dashboard
  • Improve Star Rating + Net Promoter Scores
  • Built in Social Determinants of Health + Social Media Data

Data Analytics.
Know Your Audience Better.

We combine and then normalize and centralize client and third party data into a powerful data engine allowing stakeholders to learn more about their audience and create “live” personas for every single customer. A live persona is a deep understanding of who each customer is, what they want, feel and need. Our data analytic tools will then provide an unprecedented opportunity to learn who your audience really is and allow you to deliver valuable communications that will speak to each individual.

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You’re now able to communicate more effectively, build better relationships, increase satisfaction, and ensure customers for life. O’Neil’s Customer Communications platform, called ONEsuite, is a content-driven, Omni-channel solution that has everything your enterprise needs to achieve your digital transformation goals, and effectively improve customer communications.

Related News & Insights

Regulatory Document Management Overview

Given the potential for costly settlements, unfavorable court rulings and regulatory fines, the stakes are enormous for companies that handle sensitive customer data and communications. Compliance standards and regulatory document management requirements can vary at any time. Fortunately, O’Neil Digital Solutions vigilantly tracks the latest changes. We understand what security measures must be in place. […]
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O’Neil Launches New CXM/CCM Solution Designed for Customer Acquisition, Bonding and Retention

O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), has launched ONEinteractive, a SaaS solution that optimizes the client-customer relationship for it’s financial services clients (defined contribution, life & annuity, banking, and wealth management). Through its robust data analytics and timely, personalized customer communications management, ONEinteractive provides a full-service […]
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Are you ready to
digitally transform and improve
customer communications?

Please contact us for more information on our ONEsuite CCM platform.




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