EVERY CUSTOMER IS UNIQUE.
It’s time to treat them that way! O’Neil offers the most powerful CCM & CXM platform, enabling you to respond to each customer’s unique needs and wants.
EVERY CUSTOMER IS UNIQUE.
It’s time to treat them that way! O’Neil offers the most powerful CCM & CXM platform, enabling you to respond to each customer’s unique needs and wants.
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Our Enterprise CCM, CXM and
Digital Transformation Platform

You’re now able to communicate more effectively, build better relationships, increase satisfaction, and ensure customers for life. O’Neil’s Customer Communications platform, called ONEsuite, is a content-driven, Omni-channel solution that has everything your enterprise needs to achieve your digital transformation goals, and effectively improve customer communications.

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Omni-channel Communications

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Sales + Marketing Communications

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Data Analytics +
Intelligence

CORE CAPABILITIES

  • Preference Management
  • ePresentment
  • eDelivery
  • Print + Fulfillment
  • eMail, SMS
  • Microsites
  • Interactive Video
  • PowerPoint
  • Production SLA Dashboard

Your Digital Transformation and Omni-channel Solution.

Modernize and transform your communications with O’Neil’s Customer Communications platform. Strengthen your customer relationships by communicating information relevant to each customer journey via their channel of choice. Enable your business users to personalize customer interactions across channels at scale. Show your customers you value them by knowing who they are and what they need and want!

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CORE CAPABILITIES

  • CRM Solutions
  • – Journey Orchestration
    – Campaign Builder
    – Campaign Management + Analytics
    – Microsite Builder
    – Custom Brochure Builder
  • Interactive Video
  • Interactive Video Sales Kit Creation + Kit Ordering Platform

Our sales tools will increase your revenue and customer acquisition, improve customer satisfaction and help you retain customers for life.

Create customer journeys, multi-channel campaigns, and track results. Build customized marketing and product/service educational websites for your clients, build custom brochures and sales collateral, build and order sales and enrollment kits. All in one platform!

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CORE CAPABILITIES

  • Predictive Modeling (Next Best Action)
  • AI + Machine Learning
  • Centralized Customer Dashboard
  • Improve Star Rating + Net Promoter Scores
  • Built in Social Determinants of Health + Social Media Data

Data Analytics.
Know Your Audience Better.

We combine and then normalize and centralize client and third party data into a powerful data engine allowing stakeholders to learn more about their audience and create “live” personas for every single customer. A live persona is a deep understanding of who each customer is, what they want, feel and need. Our data analytic tools will then provide an unprecedented opportunity to learn who your audience really is and allow you to deliver valuable communications that will speak to each individual.

Learn More >
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You’re now able to communicate more effectively, build better relationships, increase satisfaction, and ensure customers for life. O’Neil’s Customer Communications platform, called ONEsuite, is a content-driven, Omni-channel solution that has everything your enterprise needs to achieve your digital transformation goals, and effectively improve customer communications.