Our Enterprise CCM, CXM and
Digital Transformation Platform
You’re now able to communicate more effectively, build better relationships, increase satisfaction, and ensure customers for life. O’Neil’s Customer Communications platform, called ONEsuite, is a content-driven, Omni-channel solution that has everything your enterprise needs to achieve your digital transformation goals, and effectively improve customer communications.
Content Creation, Content Management + Delivery
Omni-channel Communications
Sales + Marketing Communications
Data Analytics +
Intelligence
CORE CAPABILITIES
- Content Creation
- Content Management
- Variable Messaging
- Template Creation + Template Management
- Asset Library
- Document Management
- Document Output + Omni-Channel Delivery
Powerful Content Creation and Delivery tools at your fingertips.
ONEsuite allows users to create and manage content that is built with responsive design, allowing for seamless Omni-channel of documents, email and SMS communications, as well as HTML 5, PowerPoint, and even interactive video. ONEsuite’s built in Omni-channel delivery allows stakeholders to communicate personalized, variable, and complex communications across all media and channels.
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CORE CAPABILITIES
- Preference Management
- ePresentment
- eDelivery
- Print + Fulfillment
- eMail, SMS
- Microsites
- Interactive Video
- PowerPoint
- Production SLA Dashboard
Your Digital Transformation and Omni-channel Solution.
Modernize and transform your communications with O’Neil’s Customer Communications platform. Strengthen your customer relationships by communicating information relevant to each customer journey via their channel of choice. Enable your business users to personalize customer interactions across channels at scale. Show your customers you value them by knowing who they are and what they need and want!
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CORE CAPABILITIES
- CRM Solutions
- – Journey Orchestration
– Campaign Builder
– Campaign Management + Analytics
– Microsite Builder
– Custom Brochure Builder - Interactive Video
- Interactive Video Sales Kit Creation + Kit Ordering Platform
Our sales tools will increase your revenue and customer acquisition, improve customer satisfaction and help you retain customers for life.
Create customer journeys, multi-channel campaigns, and track results. Build customized marketing and product/service educational websites for your clients, build custom brochures and sales collateral, build and order sales and enrollment kits. All in one platform!
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CORE CAPABILITIES
- Predictive Modeling (Next Best Action)
- AI + Machine Learning
- Centralized Customer Dashboard
- Improve Star Rating + Net Promoter Scores
- Built in Social Determinants of Health + Social Media Data
Data Analytics.
Know Your Audience Better.
We combine and then normalize and centralize client and third party data into a powerful data engine allowing stakeholders to learn more about their audience and create “live” personas for every single customer. A live persona is a deep understanding of who each customer is, what they want, feel and need. Our data analytic tools will then provide an unprecedented opportunity to learn who your audience really is and allow you to deliver valuable communications that will speak to each individual.
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You’re now able to communicate more effectively, build better relationships, increase satisfaction, and ensure customers for life. O’Neil’s Customer Communications platform, called ONEsuite, is a content-driven, Omni-channel solution that has everything your enterprise needs to achieve your digital transformation goals, and effectively improve customer communications.