How Member Satisfaction will Lessen Managed Healthcare Industry’s Financial Pressures
The healthcare industry faces mounting financial pressures, driven by rising medical costs and reduced government reimbursements. All the major players have been forced to make difficult decisions—reducing the workforce, exiting […]
Breakthrough Customer Data Analytics and Intelligence Engine for CCM and CXM
In an unprecedented development in the Customer Communications Management (CCM) and Customer Experience Management (CXM) space, O’Neil Digital Solutions announced the launch of ONEscore, a data analytics and intelligence platform that enables clients to accurately study recipient behavior in real-time and properly segment their customers using 360° live personas.
CCM: Know Your Audience to Build Engagement & Member Satisfaction
It’s often reported that healthcare companies trail most industries in customer satisfaction, and that health plan members are increasingly dissatisfied with their plans. However, there’s indication over the past few […]
Improving Healthcare Customer Satisfaction: Medicare Plan Star Ratings
When you really know your audience, you can communicate more effectively and build better relationships. In turn, you increase satisfaction and ensure customers for life
The Value of the Medicare Plan Star Rating
When it comes to Medicare, delivering great service begins with taking a member-centric approach to communicating with and guiding members at every interaction. When healthcare organizations recognize that expectations vary from person to person, and implement systems to accommodate those expectations, they pave the way for more exceptional service delivery.
