O’Neil Digital Solutions’ ONEsuite Platform Named a Global Leader on the Aspire CCM-CXM Leaderboard™️

ONEsuite Platform continues to augment CCM/CXM operations, cost-savings, employee and customer experiences, and more LOS ANGELES, CA – January 10, 2023 – O’Neil Digital Solutions, the nation’s leading Customer Communications Management (CCM) and Customer Experience (CX) provider, is pleased to announce that its ONEsuite platform was recognized as an international leader in the Communication Experience […]

Critical Elements for Your 2023 CCM Planning

Over the last few weeks, your inbox and alerts are likely inundated with 2023 CCM and CXM trends. But what does it take to capitalize on the latest recommendations? Top organizations map out objectives as well as a CCM plan that puts these lofty ideas into action. Beyond your overall communications goals (i.e. brand awareness, […]

A Digital-First CCM Approach: 5 Ways to Prepare for the Shift from Paper to Digital Communications

There are a variety of trends and economic factors that have influenced the ongoing digitization of customer communications management (CCM). Whether it’s enhanced sustainability awareness, shifts in consumer preferences, rising paper and postage costs, postal service delays, or lingering COVID-19 effects, one thing is clear: Paperless is the future. The latest data and research provide […]

Utilize Customer & Consumer Data For Aligned Healthcare Communications

Key Trends & Tips for Health Plan Leaders Health plan leaders looking to attract and connect with new members, and bond with existing members, know they have their work cut out for them. Long gone are the days when you can send out a generic, one-size-fits-all marketing campaign with the hopes it will resonate or […]

5 Things Health Plan Leaders Should Prioritize In 2022

One year ago, the start of 2021 offered so much promise to the healthcare industry – vaccines, reduced hospitalizations, increased telehealth, and the prospect of “getting back to normal.” As we march into 2022 and pandemic year three, the only certainty facing health plan leaders is continued uncertainty. Needless to say, the stakes are higher than […]

O’Neil Announces New CCM Platform Upgrade

O’Neil Digital Solutions has launched a new release of it’s flagship ONEsuite platform, an enterprise CCM, CXM and Digital Transformation solution. ONEsuite enables enterprises to achieve their digital transformation goals while effectively improving customer communications.

The Value of Omni-channel Communication in Healthcare

“Omni-channel” is among the more trendy terms in marketing these days. And for good reason. A sound Omni-channel strategy can provide abundant returns for both a business and its customers.  Omni-channel communication refers to the significant shift toward more personalized, one-to-one communication through the multiple channels and devices that an individual might use — both online and […]