Navigating Weight Loss and Tirzepatide GLP-1: How Health Plans Can Better Support Members

In healthcare, weight management remains a critical aspect of overall well-being. With the emergence of groundbreaking treatments like Tirzepatide GLP-1, including brands such as Ozempic, Wegovy, and Zepbound, health plans have a unique opportunity to enhance communication and support for members on their weight loss journey. As these medications gain traction and prove to be […]

Four in ’24: The Major Trends Impacting Customer Communications

Discover how data, omnichannel experience, artificial intelligence (AI), and more are shaping CCM strategy this year and beyond As always, a New Year puts social and technological advancements under the microscope. With cutting-edge platforms and tools continuing to drive the evolution of consumer expectations, businesses must adopt innovative strategies that seamlessly blend data, omnichannel interactions, […]

How to Use The Power of Data Analytics in Improving Financial Communications

In today’s fast-paced digital landscape, financial services organizations, including banks, investment and wealth management firms, and insurance companies, are continuously seeking innovative ways to enhance customer experience and stay ahead of the competition. One powerful tool that has emerged as a game-changer is data analytics. By harnessing the power of data analytics in participant communications, […]

A Customer-Centric Approach to Empower Health Plan Members

Effective communication plays a vital role in the relationship between health care payers and plan members. However, there are several challenges that payers face when it comes to plan member communications. Complex benefit explanations, limited engagement, and fragmented communication channels can hinder the overall customer experience. In this blog post, we’ll explore these challenges and […]

Revolutionize Customer Communications: Introducing Our ONEsuite Platform with AI

In today’s competitive business landscape, providing an exceptional customer experience sets a company apart from its competitors. When customers have a positive experience, they are more likely to choose that company over others offering similar products or services. A positive customer experience leads to higher customer satisfaction, which, in turn, builds customer loyalty. Satisfied and […]

Modern Campaign Management for Better Healthcare Member Experiences

When considering your most recent shopping experience, did you find exactly what you needed? Did you buy things you weren’t planning to? And did you come across products you’ll purchase at another time? With endless options across virtually every product and service, customers make decisions and change their minds in real time. The vast digital […]

SEC’s Rule 30e-3 Change: How Financial Firms Need to Prepare for the Shift

Back in October 2022, the Securities and Exchange Commission (SEC) released amendments to Rule 30e-3. Essentially, the changes instigate major reforms to: 1) shareholder reports for open-end mutual funds and exchange-traded funds (ETFs) registered on Form N-1A; and 2) advertisement rules for all registered investment companies, including closed-end funds and business development companies (BDCs). These […]

O’Neil Digital Solutions’ ONEsuite Platform Named a Global Leader on the Aspire CCM-CXM Leaderboard™️

ONEsuite Platform continues to augment CCM/CXM operations, cost-savings, employee and customer experiences, and more LOS ANGELES, CA – January 10, 2023 – O’Neil Digital Solutions, the nation’s leading Customer Communications Management (CCM) and Customer Experience (CX) provider, is pleased to announce that its ONEsuite platform was recognized as an international leader in the Communication Experience […]