Unveiling Personal Narratives: How Data Tells a Story About Every Customer
In the dynamic and ever-evolving landscape of health insurance and financial services, the profound saying “data tells a story” has become increasingly relevant. Behind every individual, whether in a health plan, a 401k plan participant, or an insurance policyholder, lies not just data but a vast reservoir of information, a narrative intricately woven into complex […]
Four in ’24: The Major Trends Impacting Customer Communications
Discover how data, omnichannel experience, artificial intelligence (AI), and more are shaping CCM strategy this year and beyond As always, a New Year puts social and technological advancements under the microscope. With cutting-edge platforms and tools continuing to drive the evolution of consumer expectations, businesses must adopt innovative strategies that seamlessly blend data, omnichannel interactions, […]
O’Neil Digital Solutions Revolutionizes Customer Experience & Communications with the Launch of ONEsuite 4.0
Cutting-edge AI-powered platform elevates customer communication and experience management to unprecedented levels. LOS ANGELES, Oct. 19, 2023 /PRNewswire/ — O’Neil Digital Solutions, a trailblazer in customer experience and communication solutions, proudly announces the launch of its groundbreaking ONEsuite version 4.0. This latest release provides a self-service solution for clients to transform customer engagement by seamlessly integrating artificial intelligence […]
Leveraging Social Determinants of Health to Deliver Exceptional Customer Experiences
In the rapidly evolving landscape of financial services and insurance, customer expectations are higher than ever before. Today’s customers demand personalized, relevant, and meaningful interactions. To meet these expectations and build stronger relationships with clients, financial and insurance companies are turning to data analytics and social determinants of health (SDOH) to provide more meaningful communications […]
How Data Will Reshape the Life Insurance Landscape
Elevating Customer Engagement and Fostering Loyalty: Unleashing Data-Driven Strategies in the Life Insurance Arena In a swiftly evolving digital era where competition among life insurance firms intensifies, the imperative to enhance customer retention strategies takes center stage. According to a recent 2023 Gartner report, which surveyed over 2,200 CIOs and technology executives across 81 countries […]
How to Use The Power of Data Analytics in Improving Financial Communications
In today’s fast-paced digital landscape, financial services organizations, including banks, investment and wealth management firms, and insurance companies, are continuously seeking innovative ways to enhance customer experience and stay ahead of the competition. One powerful tool that has emerged as a game-changer is data analytics. By harnessing the power of data analytics in participant communications, […]
Would AI take us back to the future?
This article was written by Kaspar Roos of Aspire, and shared with permission. My thoughts about DSF’23 This year’s Document Strategy Forum was held from May 22 to 24 in Charlotte, NC. Many CCM professionals meet annually at DSF to discuss evolving trends and best practices. Artificial intelligence was the most discussed topic at this […]
5 Strategies for Financial Service Providers to Boost Customer Loyalty
Customer churn is the ultimate challenge for all financial services and insurance providers. It’s even more worrisome as companies face increasing economic uncertainty, competition from new players, and new startup technologies that disrupt traditional ways of conducting business. How does churn affect financial services and insurance providers? Here are a few other reasons to concern yourself […]
ONEscore: Campaign Management for Better Customer Experiences
As the communications landscape rapidly changes, businesses need to communicate more effectively to ensure customer satisfaction and brand loyalty. O’Neil’s ONEscore solution provides a centralized campaign management platform that helps clients get to know and understand their audience, enabling more personalized and meaningful communications. This creates a better overall experience for the customer. Data-Driven Campaigns […]
