Overcoming Challenges in Health Plan Member Communications: A Customer-Centric Approach
Effective communication plays a vital role in the relationship between health care payers and plan members. However, there are several challenges that payers face when it comes to plan member communications. Complex benefit explanations, limited engagement, and fragmented communication channels can hinder the overall customer experience. In this blog post, we’ll explore these challenges and […]
Revolutionizing Customer Communications: O’Neil Digital Solutions’ ONEsuite Platform with Embedded AI
In today’s competitive business landscape, providing an exceptional customer experience sets a company apart from its competitors. When customers have a positive experience, they are more likely to choose that company over others offering similar products or services. A positive customer experience leads to higher customer satisfaction, which, in turn, builds customer loyalty. Satisfied and […]
Would AI take us back to the future?
This article was written by Kaspar Roos of Aspire, and shared with permission. My thoughts about DSF’23 This year’s Document Strategy Forum was held from May 22 to 24 in Charlotte, NC. Many CCM professionals meet annually at DSF to discuss evolving trends and best practices. Artificial intelligence was the most discussed topic at this […]
The Top 4 Healthcare Communication Trends in 2023 (So Far)
In many ways, the COVID-19 pandemic heavily impacted the healthcare communications and marketing landscape. While instilling trust has been a longtime priority for organizations across the industry, the critical phase of the pandemic put these goals to the ultimate test. Medical cost increases, workforce fluctuations and ongoing uncertainty related to the short- to long-effects of […]
How a Comprehensive CCM Platform Keeps Revenues Flowing for Financial Institutions
As economic uncertainty continues into Q3 and beyond, consumers rely on their financial institutions for not only up-to-date information, but holistic, tailored service and communications based on their needs. Unfortunately, many financial services companies struggle to deliver insights at the speed and quality that their members demand – and deserve during these distressing times. Without […]
Easing Health Plan Members Toward Digital Communications
Healthcare organizations of all sizes are rolling out digital transformation initiatives that impact everything from IT, sales, and marketing communications to customer service, billing, and other critical functions. While the shift to more digital communications marks an exciting evolution of your member experience, it also brings about significant concerns, especially for customers who favor print […]
How to Convince Your Executive Team to Invest in CCM
Are you looking to gain more budget and buy-in for your customer communications management (CCM) and customer experience (CX) initiatives? The benefits of investing in an all-in-one platform with augmented capabilities far outweigh the costs, but it’s not always easy to convince C-suite executives who ultimately control where dollars are allocated. Many companies put millions […]
O’Neil Digital Solutions’ ONEsuite Platform Named a Global Leader on the Aspire CCM-CXM Leaderboard™️
ONEsuite Platform continues to augment CCM/CXM operations, cost-savings, employee and customer experiences, and more LOS ANGELES, CA – January 10, 2023 – O’Neil Digital Solutions, the nation’s leading Customer Communications Management (CCM) and Customer Experience (CX) provider, is pleased to announce that its ONEsuite platform was recognized as an international leader in the Communication Experience […]
Critical Elements for Your 2023 CCM Planning
Over the last few weeks, your inbox and alerts are likely inundated with 2023 CCM and CXM trends. But what does it take to capitalize on the latest recommendations? Top organizations map out objectives as well as a CCM plan that puts these lofty ideas into action. Beyond your overall communications goals (i.e. brand awareness, […]
