Debunking the Top Myths about Digital Transformation in Healthcare
The market for CCM and CXM solutions is growing rapidly, but there’s also increased skepticism. As digital solutions continue to evolve, so do customers’ use of those channels. Organizations must keep up with the latest communications trends to inform their future channel strategies, otherwise, they’ll face lackluster results or continuous roadblocks to strong internal adoption. Unfortunately, […]
What to Do If Your Customer Communications Vendor Partner Fails You
Inflation, supply chain issues, and the lack of human resources are driving countless brands to skyrocket fees or change their contract structures. Add to these challenges the recent rash of data breaches, and you’re likely questioning whether your customer communications vendor partner is a best fit for your organization. If your current customer communications vendor […]
The Evolution of CCM & How to Prepare for What’s Ahead
Customer communications management (CCM) isn’t what it used to be. In the past, CCM focused on the creation and delivery of static, printed documents such as bills, statements, and correspondence. Many companies, especially those in the healthcare and finance industries, outsourced the development of these communications to large printing facilities that leveraged automated workflows for […]
Why the Customer Journey Is the Path Forward for Financial Services
The customer journey – the process by which a customer interacts with your company to achieve an end goal – isn’t a foreign concept to the financial services industry. However, it’s certainly changed, especially when it comes to the ways in which customers shop for solutions and engage with their providers. Powerful forces such as […]
Why Financial Services Can’t Afford to Ignore Customer Data
Use our helpful checklist to identify the right platform for your financial firm A new generation is changing the financial services industry. Historically, traditional banks, insurers, wealth management firms, and other financial institutions have cornered the competitive landscape. However, they’re being challenged by new fintech apps (think Venmo, Branch, Affirm, Square etc.) and other startups […]
Webinar: Next-Gen CXM: Leveraging Data And Analytics To Deliver Powerful Outreach And Retain Customers For Life.
An explosion in digital adoption and increasing demand for personalized interactions across the customer lifecycle have accelerated CCM’s evolution and made communications more important than ever before. Enterprises are prioritizing digital transformation and omni-channel communications in an effort to improve customer experience and boost retention. In the coming years, we expect to see a growing […]
The Aspire Leaderboard CCM/CXM Service Provider Analysis
Aspire Analyst’s Overview of O’Neil Digital Solutions O’Neil Digital Solutions announced in October their position as a leader in the CCM-CXM Service Provider Aspire Leaderboard, a dynamic, digital-first, positioning grid that ranks service providers across the CCM and CXM industries. The Aspire Leaderboard helps enterprises analyze both CCM technology vendors and Service Providers based on […]
O’Neil Digital Solutions Secures Leadership Position In Aspire’s CCM-CXM Service Provider Leaderboard
ONEsuite Platform Provides a 360° View of Customers for Deep Insight and Engagement. O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), is pleased to announce its position as a leader in the CCM-CXM Service Provider Aspire Leaderboard, a dynamic, digital-first, positioning grid that ranks service providers across the CCM and CXM […]
O’Neil Launches New CXM/CCM Solution Designed for Customer Acquisition, Bonding and Retention
O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), has launched ONEinteractive, a SaaS solution that optimizes the client-customer relationship for it’s financial services clients (defined contribution, life & annuity, banking, and wealth management). Through its robust data analytics and timely, personalized customer communications management, ONEinteractive provides a full-service […]
