How Member Satisfaction will Lessen Managed Healthcare Industry’s Financial Pressures
The healthcare industry faces mounting financial pressures, driven by rising medical costs and reduced government reimbursements. All the major players have been forced to make difficult decisions—reducing the workforce, exiting […]
How Digital Transformation & CCM Builds Loyalty in Tough Times
It’s safe to say that the last couple of years haven’t been easy on the economy – or your customers. Facing a global pandemic, disrupted supply chains, labor shortages, and […]
Customer Communications Management Software Highlights
The best customer communications management software goes beyond building brand awareness to facilitate lifelong brand relationships. ONEsuite, the flagship product from O’Neil Digital Solutions, does that and so much more. […]
CCM: Know Your Audience to Build Engagement & Member Satisfaction
It’s often reported that healthcare companies trail most industries in customer satisfaction, and that health plan members are increasingly dissatisfied with their plans. However, there’s indication over the past few […]
Health Plan Member Communications: Difference is In the Data
A recent study indicates that only 56% of health plan members feel they can get help from their plan when they need it or that their health plan understands them or their wants and needs.
Improving Healthcare Customer Satisfaction: Medicare Plan Star Ratings
When you really know your audience, you can communicate more effectively and build better relationships. In turn, you increase satisfaction and ensure customers for life
