8 Reasons Why a Data Analytics Platform Is Key to CCM & CXM Success
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March 31, 2021
Are you searching for a more comprehensive, personalized, and effective way to connect with your audience? Are you losing revenue opportunities by not comprehensively knowing your audience, and therefore, cannot properly serve them or anticipate their needs? Do you want to improve your customer experience, retention, and industry rating? These are the questions enterprises grapple […]
March 09, 2021
In an unprecedented development in the Customer Communications Management (CCM) and Customer Experience Management (CXM) space, O’Neil Digital Solutions announced the launch of ONEscore, a data analytics and intelligence platform that enables clients to accurately study recipient behavior in real-time and properly segment their customers using 360° live personas.
February 23, 2021
Artificial intelligence is not a new technology, with the first artificial intelligence programs emerging in the early 1950s. However, payers, providers, and vendors continue to enhance and specialize this technology to address healthcare challenges.
January 28, 2021
It’s often reported that healthcare companies trail most industries in customer satisfaction, and that health plan members are increasingly dissatisfied with their plans. However, there’s indication over the past few years that this trend is changing, with health plan satisfaction slowly on the rise. In this age of consumer-driven healthcare, members are expecting more from […]
December 22, 2020
O’Neil Digital Solutions has launched a new release of it’s flagship ONEsuite platform, an enterprise CCM, CXM and Digital Transformation solution. ONEsuite enables enterprises to achieve their digital transformation goals while effectively improving customer communications.
October 01, 2020
I used to be a little puzzled when I read the documents given to me at the end of a physician appointment. My eyes scanned over the information that encompassed my vitals.