The Top 4 Healthcare Communication Trends in 2023 (So Far)
In many ways, the COVID-19 pandemic heavily impacted the healthcare communications and marketing landscape. While instilling trust has been a longtime priority for organizations across the industry, the critical phase […]
Modern Campaign Management for Better Healthcare Member Experiences
When considering your most recent shopping experience, did you find exactly what you needed? Did you buy things you weren’t planning to? And did you come across products you’ll purchase […]
Guiding Health Plan Members Towards Seamless Digital Communication
Healthcare organizations of all sizes are rolling out digital transformation initiatives that impact everything from IT, sales, and marketing communications to customer service, billing, and other critical functions. While the […]
Rethinking Production of Your ANOC and EOC Communications
While healthcare organizations always need to be on top of their communications game, there’s one time of year that can be especially demanding: ANOC and EOC compliance. Within the first […]
O’Neil Digital Solutions’ ONEsuite Platform Named a Global Leader on the Aspire CCM-CXM Leaderboard™️
ONEsuite Platform continues to augment CCM/CXM operations, cost-savings, employee and customer experiences, and more LOS ANGELES, CA – O’Neil Digital Solutions, the nation’s leading Customer Communications Management (CCM) and Customer […]
Critical Elements for Your 2023 CCM Planning
Over the last few weeks, your inbox and alerts are likely inundated with 2023 CCM and CXM trends. But what does it take to capitalize on the latest recommendations? Top […]
Your Roadmap to the Top CCM + CX Trends in 2023
Did you know that two-thirds of consumers say most companies they engage with need to improve their customer experience? Across all industries, brands are under tremendous pressure to deliver rewarding, […]
A Digital-First CCM Approach: 5 Ways to Prepare for the Shift from Paper to Digital Communications
There are a variety of trends and economic factors that have influenced the ongoing digitization of customer communications management (CCM). Whether it’s enhanced sustainability awareness, shifts in consumer preferences, rising […]
Debunking the Top Myths about Digital Transformation in Healthcare
The market for CCM and CXM solutions is growing rapidly, but there’s also increased skepticism. As digital transformation in healthcare continues to evolve, so do customers’ use of such channels. […]
What to Do If Your Customer Communications Vendor Partner Fails You
Inflation, supply chain issues, and the lack of human resources are driving countless brands to skyrocket fees or change their contract structures. Add to these challenges the recent rash of […]
The Evolution of CCM & How to Prepare for What’s Ahead
Customer communications management (CCM) isn’t what it used to be. In the past, CCM focused on the creation and delivery of static, printed documents such as bills, statements, and correspondence. […]
The Connection Between e-Adoption and Profitability in Healthcare
Whether you call it digital transformation, digital disruption, innovation, or something else, it’s clear that technology is drastically changing the healthcare landscape. From member communications to care navigation and management, […]