Breakthrough Customer Data Analytics and Intelligence Engine for CCM and CXM
In an unprecedented development in the Customer Communications Management (CCM) and Customer Experience Management (CXM) space, O’Neil Digital Solutions announced the launch of ONEscore, a data analytics and intelligence platform that enables clients to accurately study recipient behavior in real-time and properly segment their customers using 360° live personas.
3 Ways That Payers Leveraged Artificial Intelligence in 2020
Artificial intelligence is not a new technology, with the first artificial intelligence programs emerging in the early 1950s. However, payers, providers, and vendors continue to enhance and specialize this technology to address healthcare challenges.
CCM: Know Your Audience to Build Engagement & Member Satisfaction
It’s often reported that healthcare companies trail most industries in customer satisfaction, and that health plan members are increasingly dissatisfied with their plans. However, there’s indication over the past few […]
O’Neil Announces New CCM Platform Upgrade
O’Neil Digital Solutions has launched a new release of it’s flagship ONEsuite platform, an enterprise CCM, CXM and Digital Transformation solution. ONEsuite enables enterprises to achieve their digital transformation goals while effectively improving customer communications.
For Critical Financial Communications, You Have a Choice
As a financially-sound, privately-held company, O’Neil is positioned to continue to provide client solutions today and for many years to come.
O’Neil is Here For Our Clients
As a financially-sound, privately-held company, O’Neil is positioned to continue to provide client solutions today and for many years to come.
Improving Healthcare Customer Satisfaction: Medicare Plan Star Ratings
When you really know your audience, you can communicate more effectively and build better relationships. In turn, you increase satisfaction and ensure customers for life
Global Asset Management: 2020 Strategic Leadership Forum
O’Neil Digital Solutions will be exhibiting at the 2020 NICSA Strategic Leadership Forum, February 26 – 28 at the Marriott Harbor Beach in Ft. Lauderdale, FL.
The Truth About Modern Financial Communications
What do you suppose is the number one reason why financial clients end their relationships with their broker or financial institution? The answer might surprise you. It’s poor communication.
How Healthcare Organizations Can Improve their Net Promoter Score
Delivering an exceptional experience beyond medical care is among the most important measures a healthcare organization can take to ensure brand loyalty.
The Value of Omni-channel Communication in Healthcare
“Omni-channel” is among the more trendy terms in marketing these days. And for good reason. A sound Omni-channel strategy can provide abundant returns for both a business and its customers. Omni-channel communication […]
Customer Enrollment Kit Platform for Healthcare and Financial Industries
O’Neil Digital Solutions launched their newest release of their enrollment kit solution, called ONEkit™ 2.0. This new tool allows customers complete flexibility to create, manage and order enrollment materials for their new and existing customers.