One year ago, the start of 2021 offered so much promise to the healthcare industry – vaccines, reduced hospitalizations, increased telehealth, and the prospect of “getting back to normal.” As we march into 2022 and pandemic year three, the only certainty facing health plan leaders is continued uncertainty. Needless to say, the stakes are higher than […]
I’m sure you’ve heard the popular adages: “knowledge is power” and “content is king.” But, you may not have considered these popular phrases critical to the foundation of a thriving healthcare business. After all, as a payer you must speak to a high-risk individual differently than a healthy member.
I used to be a little puzzled when I read the documents given to me at the end of a physician appointment. My eyes scanned over the information that encompassed my vitals.