How Digital Transformation & CCM Builds Loyalty in Tough Times

It’s safe to say that the last couple of years haven’t been easy on the economy – or your customers. Facing a global pandemic, disrupted supply chains, labor shortages, and inflation, businesses are dealing with all sorts of unprecedented challenges. As a result, customers are tightening their purse strings. They likely won’t cut back on […]

Debunking the Top Myths about Digital Transformation in Healthcare

The market for CCM and CXM solutions is growing rapidly, but there’s also increased skepticism. As digital solutions continue to evolve, so do customers’ use of those channels. Organizations must keep up with the latest communications trends to inform their future channel strategies, otherwise, they’ll face lackluster results or continuous roadblocks to strong internal adoption. Unfortunately, […]