Four in ’24: The Major Trends Impacting Customer Communications

Discover how data, omnichannel experience, artificial intelligence (AI), and more are shaping CCM strategy this year and beyond As always, a New Year puts social and technological advancements under the microscope. With cutting-edge platforms and tools continuing to drive the evolution of consumer expectations, businesses must adopt innovative strategies that seamlessly blend data, omnichannel interactions, […]

The Future of Customer Communications is Here. Introducing ONEsuite 4.0.

The goal of most corporate CEOs is to build customer loyalty by increasing satisfaction levels and providing a great experience for new customers coming on board. These executives are looking for a solution that will increase engagement, find the right kind of prospective customers, grow sales, and then keep their customers happy throughout the entire lifecycle […]

O’Neil Digital Solutions Revolutionizes Customer Experience & Communications with the Launch of ONEsuite 4.0

Cutting-edge AI-powered platform elevates customer communication and experience management to unprecedented levels. LOS ANGELES, Oct. 19, 2023 /PRNewswire/ — O’Neil Digital Solutions, a trailblazer in customer experience and communication solutions, proudly announces the launch of its groundbreaking ONEsuite version 4.0. This latest release provides a self-service solution for clients to transform customer engagement by seamlessly integrating artificial intelligence […]

A Customer-Centric Approach to Empower Health Plan Members

Effective communication plays a vital role in the relationship between health care payers and plan members. However, there are several challenges that payers face when it comes to plan member communications. Complex benefit explanations, limited engagement, and fragmented communication channels can hinder the overall customer experience. In this blog post, we’ll explore these challenges and […]

The Top 4 Healthcare Communication Trends in 2023 (So Far)

In many ways, the COVID-19 pandemic heavily impacted the healthcare communications and marketing landscape. While instilling trust has been a longtime priority for organizations across the industry, the critical phase of the pandemic put these goals to the ultimate test. Medical cost increases, workforce fluctuations and ongoing uncertainty related to the short- to long-effects of […]

Modern Campaign Management for Better Healthcare Member Experiences

When considering your most recent shopping experience, did you find exactly what you needed? Did you buy things you weren’t planning to? And did you come across products you’ll purchase at another time? With endless options across virtually every product and service, customers make decisions and change their minds in real time. The vast digital […]

Guiding Health Plan Members Towards Seamless Digital Communication

Healthcare organizations of all sizes are rolling out digital transformation initiatives that impact everything from IT, sales, and marketing communications to customer service, billing, and other critical functions. While the shift to more digital communications marks an exciting evolution of your member experience, it also brings about significant concerns, especially for customers who favor print […]

Rethinking Production of Your ANOC and EOC Communications

While healthcare organizations always need to be on top of their communications game, there’s one time of year that can be especially demanding: ANOC and EOC compliance. Within the first week of May, the Centers for Medicare and Medicaid Services (CMS) release their marketing model materials for the following coverage year. These materials, released separately […]