Mapping the Journey to Better Experiences: Designing with Purpose for Health Plan Members and Financial Participants
Customer journey mapping is no longer just a marketing exercise—it’s a strategic imperative for organizations that want to better engage, retain, and serve their members and participants. Whether you’re a health plan administrator aiming to improve member satisfaction or a financial services provider working to support plan participants throughout their financial lives, understanding the journey […]
How Member Satisfaction will Lessen Managed Healthcare Industry’s Financial Pressures
The healthcare industry faces mounting financial pressures, driven by rising medical costs and reduced government reimbursements. All the major players have been forced to make difficult decisions—reducing the workforce, exiting unprofitable markets, and challenging government regulations—to adapt to this evolving landscape. For healthcare payers, these economic headwinds underscore an urgent reality: maintaining strong member engagement […]
From Complexity to Clarity: Vendor Consolidation Strategies for Healthcare Leaders in 2025
As we enter 2025, the healthcare world remains challenging to navigate. Rising costs, stricter regulations, increasing patient demands, and the unrelenting pace of digital transformation create a compelling case for healthcare organizations to rethink their strategies. One of the most effective moves gaining traction this year is vendor consolidation. Why? Because managing dozens of vendors […]
2025 Game Plan: Health Insurance and Financial Services Trends to Watch
As we approach 2025, the health insurance and financial services sectors are navigating a landscape marked by rapid technological advancements, evolving consumer expectations, and significant regulatory changes. Organizations within these industries are focusing on several key trends to remain competitive and meet the dynamic needs of their clients. 1. Digital Transformation and Technological Integration The […]
O’Neil Digital Solutions Announces Expanded Check Printing Facilities and Service
Leading Customer Communications Provider Expands Offerings with Secure, High-Capacity Check Printing PLANO, TX, November 20, 2024 /EINPresswire.com/ — O’Neil Digital Solutions, a trusted leader in customer communications management, announces the launch of its highly secure check printing facilities. These cutting-edge facilities are equipped with the latest digital printing technology and high-capacity inserting equipment, designed to meet […]
The Future of Customer Experience: Driving Growth with AI, Omnichannel Strategies, and Data-Driven Insights
Financial services and healthcare providers must adapt to new customer expectations and technological advancements to maintain a competitive edge in a competitive landscape. By embracing key trends—such as AI, omnichannel strategies, digital transformation, and data-driven insights—businesses can not only enhance customer satisfaction but also unlock significant business value. Below, we explore these trends and how […]
The Digital Revolution in Healthcare: Harnessing Data for Enhanced Customer Experience
The financial services industry is at a pivotal point – data-driven customer experience management is no longer a luxury but a necessity. By leveraging comprehensive customer insights, financial institutions can create personalized, engaging experiences to meet the evolving expectations of their customers. Financial services providers who can effectively harness the power of data to create meaningful, personalized interactions will undoubtedly have a significant advantage in attracting and retaining customers in the digital age.
Introducing CX360, a New Thought Leadership Series from O’Neil Digital Solutions
We’re excited to announce the launch of our brand-new content series, CX360. Today, customer experience (CX) and communications are more crucial than ever. CX360 is designed to provide you with cutting-edge insights and strategies from top industry leaders, tailored for the healthcare, financial services, and insurance sectors. Articles will feature in-depth perspectives and actionable advice from […]
Innovations in Preventive Care: Opportunities for Health Insurance Providers
There’s a growing emphasis on preventive care as a critical strategy for promoting healthier lifestyles and reducing long-term healthcare costs. For health insurance providers, embracing the latest innovations in preventive care presents a significant opportunity to enhance their offerings, improve patient outcomes, and achieve substantial cost savings. At the forefront of this transformation are advanced […]
