Eric Ramsey, National Account Sales Executive in Managed Healthcare, Joins Healthcare CCM / CX Leader O’Neil Digital Solutions

O’Neil Digital Solutions, the healthcare industry leader in Customer Communications Management (CCM) and Customer Experience Management (CXM), announced the appointment of Eric Ramsey in the role of National Account Sales Executive. This new hire further reinforces the organization’s commitment to cutting-edge CCM and CXM solutions designed for managed healthcare payers, including Medicare, Medicaid, commercial and […]

Utilize Customer & Consumer Data For Aligned Healthcare Communications

Key Trends & Tips for Health Plan Leaders Health plan leaders looking to attract and connect with new members, and bond with existing members, know they have their work cut out for them. Long gone are the days when you can send out a generic, one-size-fits-all marketing campaign with the hopes it will resonate or […]

5 Things Health Plan Leaders Should Prioritize In 2022

One year ago, the start of 2021 offered so much promise to the healthcare industry – vaccines, reduced hospitalizations, increased telehealth, and the prospect of “getting back to normal.” As we march into 2022 and pandemic year three, the only certainty facing health plan leaders is continued uncertainty. Needless to say, the stakes are higher than […]

The Aspire Leaderboard CCM/CXM Service Provider Analysis

Aspire Analyst’s Overview of O’Neil Digital Solutions O’Neil Digital Solutions announced in October their position as a leader in the CCM-CXM Service Provider Aspire Leaderboard, a dynamic, digital-first, positioning grid that ranks service providers across the CCM and CXM industries. The Aspire Leaderboard helps enterprises analyze both CCM technology vendors and Service Providers based on […]

Regulatory Document Management Overview

Given the potential for costly settlements, unfavorable court rulings and regulatory fines, the stakes are enormous for companies that handle sensitive customer data and communications. Compliance standards and regulatory document management requirements can vary at any time. Fortunately, O’Neil Digital Solutions vigilantly tracks the latest changes. We understand what security measures must be in place. […]

Healthcare Payers & Members: Social Determinants of Health Is a Win/Win

I’m sure you’ve heard the popular adages: “knowledge is power” and “content is king.” But, you may not have considered these popular phrases critical to the foundation of a thriving healthcare business. After all, as a payer you must speak to a high-risk individual differently than a healthy member.

Data Analytics Platform Key to CCM & CXM Success

Are you searching for a more comprehensive, personalized, and effective way to connect with your audience? Are you losing revenue opportunities by not comprehensively knowing your audience, and therefore, cannot properly serve them or anticipate their needs? Do you want to improve your customer experience, retention, and industry rating? These are the questions enterprises grapple […]

Breakthrough Customer Data Analytics and Intelligence Engine for CCM and CXM

In an unprecedented development in the Customer Communications Management (CCM) and Customer Experience Management (CXM) space, O’Neil Digital Solutions announced the launch of ONEscore, a data analytics and intelligence platform that enables clients to accurately study recipient behavior in real-time and properly segment their customers using 360° live personas.

3 Ways That Payers Leveraged Artificial Intelligence in 2020

Artificial intelligence is not a new technology, with the first artificial intelligence programs emerging in the early 1950s. However, payers, providers, and vendors continue to enhance and specialize this technology to address healthcare challenges.