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O’NEIL INSIGHTS

The latest Industry Insights, News and Success Stories from O’Neil
Posts Matching Tag: Member Communications

Improving Customer Satisfaction in Medicare – Reaching for the Stars

March 10, 2020

Just how important is your Medicare Star Rating to the health of your private plan? Let’s take a closer look…

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The Difference is in the Data

January 9, 2020

In the 2016 Presidential election, the nation’s leading pollsters widely missed the mark, doing significant damage to their reputations and weakening the credibility of their prediction models. But not everyone got it wrong...

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The Value of the Medicare Plan Star Rating

June 10, 2019

Taking a member-centric approach to plan communications improves your Medicare Plan Star Rating and creates greater outcomes. From building brand loyalty to sustaining and increasing membership, it's critical to recognize the value of the customer journey.

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