Delivering an exceptional experience beyond medical care is among the most important measures a healthcare organization can take to ensure brand loyalty.
When it comes to Medicare, delivering great service begins with taking a member-centric approach to communicating with and guiding members at every interaction. When healthcare organizations recognize that expectations vary from person to person, and implement systems to accommodate those expectations, they pave the way for more exceptional service delivery.
“Omni-channel” is among the more trendy terms in marketing these days. And for good reason. A sound Omni-channel strategy can provide abundant returns for both a business and its customers. Omni-channel communication refers to the significant shift toward more personalized, one-to-one communication through the multiple channels and devices that an individual might use — both online and […]
O’Neil Digital Solutions launched their newest release of their enrollment kit solution, called ONEkit™ 2.0. This new tool allows customers complete flexibility to create, manage and order enrollment materials for their new and existing customers.
O’Neil Digital Solutions, a sister company of Investor’s Business Daily, and a leading provider of Plan Sponsor and Participant Communications, has partnered with Pentegra to launch a Plan Health Dashboard.