The Aspire Leaderboard CCM/CXM Service Provider Analysis

O’Neil Digital Solutions a Silver Sponsor of the 2021 SPARK Forum

O’Neil Digital Solutions Secures Leadership Position in Aspire’s CCM-CXM Service Provider Leaderboard

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Customer Communications Management Software Highlights

The best customer communications management software goes beyond building brand awareness to facilitate lifelong brand relationships. ONEsuite, the flagship product from O’Neil Digital Solutions, does that and so much more. Our robust platform modernizes and transforms your communications to improve customer satisfaction and generate more revenue. In today’s world, you can’t afford to fall short […]

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Healthcare Payers & Members: Social Determinants of Health Is a Win/Win

I’m sure you’ve heard the popular adages: “knowledge is power” and “content is king.” But, you may not have considered these popular phrases critical to the foundation of a thriving healthcare business. After all, as a payer you must speak to a high-risk individual differently than a healthy member.

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Data Analytics Platform Key to CCM & CXM Success

Are you searching for a more comprehensive, personalized, and effective way to connect with your audience? Are you losing revenue opportunities by not comprehensively knowing your audience, and therefore, cannot properly serve them or anticipate their needs? Do you want to improve your customer experience, retention, and industry rating? These are the questions enterprises grapple […]

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Breakthrough Customer Data Analytics and Intelligence Engine for CCM and CXM

In an unprecedented development in the Customer Communications Management (CCM) and Customer Experience Management (CXM) space, O’Neil Digital Solutions announced the launch of ONEscore, a data analytics and intelligence platform that enables clients to accurately study recipient behavior in real-time and properly segment their customers using 360° live personas.

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3 Ways That Payers Leveraged Artificial Intelligence in 2020

Artificial intelligence is not a new technology, with the first artificial intelligence programs emerging in the early 1950s. However, payers, providers, and vendors continue to enhance and specialize this technology to address healthcare challenges.

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CCM: Know Your Audience to Build Engagement & Member Satisfaction

It’s often reported that healthcare companies trail most industries in customer satisfaction, and that health plan members are increasingly dissatisfied with their plans. However, there’s indication over the past few years that this trend is changing, with health plan satisfaction slowly on the rise. In this age of consumer-driven healthcare, members are expecting more from […]

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