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O’NEIL INSIGHTS

The latest Industry Insights, News and Success Stories from O’Neil
All Industry Insights News Success Stories

For Critical Financial Communications, You Have a Choice

May 8, 2020

Now is the time to take a position of strength when it comes to your critical financial communications.

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Improving Customer Satisfaction in Medicare – Reaching for the Stars

March 10, 2020

Just how important is your Medicare Star Rating to the health of your private plan? Let’s take a closer look…

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The Truth About Modern Financial Communications

February 24, 2020

The most successful financial organizations use highly personalized and relevant data to create valuable insights that enable them to interact with stakeholders in more meaningful ways.

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The Difference is in the Data

January 9, 2020

In the 2016 Presidential election, the nation’s leading pollsters widely missed the mark, doing significant damage to their reputations and weakening the credibility of their prediction models. But not everyone got it wrong...

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The Value of the Medicare Plan Star Rating

June 10, 2019

Taking a member-centric approach to plan communications improves your Medicare Plan Star Rating and creates greater outcomes. From building brand loyalty to sustaining and increasing membership, it's critical to recognize the value of the customer journey.

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How Healthcare Organizations Can Improve their Net Promoter Score

May 28, 2019

Many companies rely on the Net Promoter Score (NPS) to measure overall customer satisfaction. This presents a unique set of challenges to the healthcare industry due to the many interconnected variables that contribute to the overall patient/member experience.

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