HEALTHCARE PRODUCTS
Healthcare organizations turn to O’Neil for their extensive experience and expertise in creating, managing, and delivering marketing and compliance communications to their members, both digitally and in print.
ANOCs / EOCs
ANOCs / EOCs
Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documents outline critical plan details and changes, providing members with clear, comprehensive information. This transparency ensures a better understanding of benefits, promoting satisfaction and helping members make informed decisions.
Checks
Checks
Providing timely, accurate payment checks for claims and reimbursements enhances members' financial confidence. Clear and reliable check communication helps streamline the claims process, improving overall satisfaction with the health plan.
Compliance Letters
Compliance Letters
Essential for maintaining transparency, compliance letters ensure that health plan members stay informed of important policy changes, rights, and responsibilities. Delivered promptly and clearly, these letters build trust and enhance satisfaction by keeping members compliant and in control.
Drug Formularies
Drug Formularies
Drug formularies offer members easy access to covered medications and related costs, ensuring that they can manage prescriptions efficiently. By delivering clear, user-friendly formulary information, health plans support medication adherence and improve member outcomes.
Explanation / Summary of Benefits
Explanation / Summary of Benefits
These documents provide members with clear explanations of coverage and costs, helping them understand how their plan works. Clear, concise communication reduces confusion and empowers members to make informed healthcare choices.
ID Cards
ID Cards
ID cards provide health plan members with quick and easy access to essential information, offering a seamless start to their healthcare journey. Personalized and efficiently delivered, they ensure that members are equipped for every interaction with providers, fostering trust and satisfaction.
Marketing Campaigns
Marketing Campaigns
Targeted marketing campaigns help health plans engage members with relevant information, from preventive care reminders to plan upgrades. These personalized campaigns enhance member engagement and satisfaction by addressing individual needs and promoting proactive care.
Provider Directories
Provider Directories
Directories help plan members easily find and connect with in-network healthcare providers. By offering accurate, up-to-date information, directories simplify provider selection and encourage a positive, hassle-free experience.
SOPs
SOPs
Standard Operating Procedures (SOPs) streamline internal processes and ensure consistent service delivery across member interactions. Efficient SOPs lead to faster resolutions, contributing to a smooth, satisfying member experience.
Welcome / Enrollment Kits
Welcome / Enrollment Kits
These kits serve as the first touchpoint for new members, guiding them through their plan details, benefits, and coverage. A well-crafted kit sets the tone for an informed and confident member experience, improving engagement and reducing confusion.
