O’Neil Launches New CXM/CCM Solution Designed for Customer Acquisition, Bonding and Retention

Your Digital Transformation and Omni-channel Communications Solution

Strengthen your customer relationships by communicating the right message, documents and delivery channels.
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O’Neil’s complete Omni-channel communications platform is ideal for creating personalized documents, delivered anywhere and any way your audience prefers.
Strengthen your customer relationships by communicating the right message, documents and delivery channels.

Manage Customer Preferences

O’Neil’s ONEcollect™ platform is the perfect solution to collect missing or important data and manage preferences of your audience. ONEcollect enables you to capture data via IVR, electronic forms, paper forms, and email or SMS. Linked with our Omni-channel solutions, we will then present your communications to your audience when they want it, how they want it, and where they want it. You will gain a higher customer retention and will save money by reducing costly print and postage expenses.

ePresentment and eDelivery

O’Neil’s ePresentment platform, called ONEconnect, helps our clients build stronger relationships with their customers by communicating the way your clients demand. With ONEconnect, every communication touchpoint is available to your customer, including cloud-based applications, such as Box and iCloud, and even social media sites. ONEconnect helps you create a deeper engagement with your audience, while savings millions of dollars in print and postage costs. ONEconnect electronically presents or delivers critical compliance and marketing communications documents, including brochures, marketing collateral, welcome kits, personalized direct mail, billing statements, compliance letters, ID cards, contracts, confirms and other data-driven communications.

Digital Print & Fulfillment

While digital transformation is becoming a major initiative for many, printing of physical documents and enrollment kits continue to be the preference of choice among many audiences. O’Neil Digital Solutions has been at the forefront of digital printing for over four decades, with revolutionizing data-driven, digital print communications. Today, O’Neil is one of the world’s largest digital print providers, producing and delivering billions of personalized, time-sensitive communications, in a highly secure environment, for many of the nation’s most reputable healthcare, financial and insurance organizations.

End-to-End Print Services

O’Neil’s state-of-the art print technology is driven by one central data center, with production and distribution facilities strategically located in California, Texas and North Carolina to ensure efficient access to every major US market. Our end-to-end print solutions include:

  • Data management
  • ONEsuite cloud-based composition and document management portals
  • High-speed, full color digital printing
  • Binding and finishing
  • Mail + fulfillment


Production Dashboard with a full 360 view of every project

ONEview provides our clients with complete visibility into the document and content production process, with real-time SLA reporting. O’Neil’s ONEview solution provides clients with the ability to manage their document and content production and proofing process via a customized, online portal. A dashboard provides the status of each document and data file, and allows our clients to edit, approve, and track print and fulfillment production throughout the workflow.

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The ONEsuite platform puts clients firmly in control of their entire CCM workflow, from content creation and management, journey orchestration, campaign management, composition, proofing, editing, and omni-channel delivery, to SLA tracking and reporting on an integrated and robust analytics engine for a deep understanding of each audience member, complete with insights that led to the next best actions.

- Aspire CCS

Are you ready to
digitally transform and improve
customer communications?

Please contact us for more information on our ONEsuite CCM platform.

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