ONEscore Data Analytics Solution - Know Your Audience
Deep Insight so you can Communicate More Effectively
O’Neil’s ONEscore rating system allows you to create segmentations of your audience based on a scoring system with built-in “Live” Personas that will provide deep insight into who specifically your customers are, what they feel, and how they think. This insight will allow you to effectively communicate and provide intelligence to your organization that was never available until now. ONEscore takes a comprehensive look at a range of criteria that impacts the customer journey, including artificial intelligence & analytics, Omni-channel Communications, customer journey, and risk factors of each audience member. You can then create custom campaigns for outreach or create decision reports on the segmentation of your audience. ONEscore is the new standard to help you gain a better understanding of how to communicate and engage your audience members more effectively to improve quality and reduce risk.
Improve Star Rating and Net Promoter Scores
O’Neil’s ONEscore incorporates SDOH data, artificial intelligence, and predictive modeling to help our clients improve their Star Ratings and NPS.
ONEscore combines insight from multiple data points related to a customer, and analyzes and learns from that data, then presents an unprecedented opportunity to improve customer satisfaction and retention.
Unlike other solutions in the market, ONEsuite goes beyond the operational requirements of day-to-day marketing and compliance-related customer communications and brings in tools to utilize sophisticated data analytics modules, including predictive modeling, machine learning, and quantitative analysis. Algorithms have been developed by O’Neil’s data scientists that study the client’s customers and establish psychographic data and demographic profiles. The analytics engine then builds unique “live” personas of each audience member, the result being a deep understanding of each person, allowing the client to know their customers. Clients will then be able to learn from these insights and segment their audiences to create targeted and omni-channel outreach campaigns that are more relevant and meaningful to each individual.
O’Neil’s ONEscore applies AI analytics, machine learning, and predictive modeling to generate customer insights and next best action automation. It also enhances experience management through journey mapping, visualization, and orchestration. This comprehensive, data-driven approach addresses the need for an enterprise-wide communications platform by supporting a broad range of use cases across multiple business units and stakeholders”.
In addition to managing the day-to-day communication needs of its clients, O’Neil had the vision to look at “what’s next” after a document is delivered to a customer. O’Neil developed the ability to use the data provided by the client, as well as third party social determinant data, to add value to other communications and campaigns, extending the environment to creating and executing customer outreaches using its extensive omni-channel capabilities.
Aspire considers O’Neil’s data engine the single most compelling feature of its CCM offering. By giving their clients the tools and services (by O’Neil’s team of data scientists) they need to understand and enrich customer data so they can produce insights that drive behavioral change, O’Neil is shifting the business model from cost and risk reduction toward one focused on driving business growth.
Most CCM/CXM technology vendors have a background in composition, but O’Neil’s data analytics and consulting legacy gives them the perspective they need to position composition as only one part of a much wider solutions ecosystem where different capabilities and applications work together to maximize customer satisfaction and positive business outcomes.
Are you ready to
digitally transform and improve
Please contact us for more information on our ONEsuite CCM platform.