ONEscore Data Analytics Solution - Know Your Audience
Deep Insight so you can Communicate More Effectively
O’Neils ONEscore rating system allows you to create segmentations of your audience based on a scoring system with built-in “Live” Personas that will provide deep insight into who specifically your customers are, what they feel, and how they think. This insight will allow you to effectively communicate and provide intelligence to your organization that was never available until now. ONEscore takes a comprehensive look at a range of criteria that impacts the customer journey, including artificial intelligence & analytics, Omni-channel Communications, customer journey, and risk factors of each audience member. You can then create custom campaigns for outreach or create decision reports on the segmentation of your audience. ONEscore is the new standard to help you gain a better understanding of how to communicate and engage your audience members more effectively to improve quality and reduce risk.
Improve Star Rating and Net Promoter Scores
O’Neil’s ONEscore incorporates SDOH data, artificial intelligence, and predictive modeling to help our clients improve their Star Ratings and NPS.
ONEscore combines insight from multiple data points related to a customer, and analyzes and learns from that data, then presents an unprecedented opportunity to improve customer satisfaction and retention.
Aspire considers O’Neil’s data engine the single most compelling feature of its CCM offering. By giving their clients the tools and services (by O’Neil’s team of data scientists) they need to understand and enrich customer data so they can produce insights that drive behavioral change, O’Neil is shifting the business model from cost and risk reduction toward one focused on driving business growth.
O’Neil’s ONEscore applies AI analytics, machine learning, and predictive modeling to generate customer insights and next best action automation. It also enhances experience management through journey mapping, visualization, and orchestration. This comprehensive, data-driven approach addresses the need for an enterprise-wide communications platform by supporting a broad range of use cases across multiple business units and stakeholders”.
Most CCM/CXM technology vendors have a background in composition, but O’Neil’s data analytics and consulting legacy gives them the perspective they need to position composition as only one part of a much wider solutions ecosystem where different capabilities and applications work together to maximize customer satisfaction and positive business outcomes.
Are you ready to
digitally transform and improve
Please contact us for more information on our ONEsuite CCM platform.