O’Neil Launches New CXM/CCM Solution Designed for Customer Acquisition, Bonding and Retention

A Powerful CCM Platform to Digitally Transform and Improve Customer Communications

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From digital transformation to customer acquisition, satisfaction and retention,
our integrated CCM platform is a SAAS solution that has everything you need
to achieve digital transformation goals and effectively
improve customer communications.

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Omni-channel Communications

CORE CAPABILITIES

  • Preference Management
  • ePresentment
  • eDelivery
  • Print + Fulfillment
  • eMail, SMS
  • Microsites
  • Interactive Video
  • PowerPoint
  • Production SLA Dashboard
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Your Digital Transformation and Omni-channel Solution.

Modernize and transform your communications with O’Neil’s CCM platform. Strengthen your customer relationships by communicating the right message, the right document and the right delivery channel. ONEsuite’s complete Omni-channel communications features are ideal to for creating personalized documents and delivering anywhere and any way your audience prefers.

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Sales + Marketing Communications

CORE CAPABILITIES

  • CRM Solutions
  • – Journey Orchestration
    – Campaign Builder
    – Campaign Management + Analytics
    – Microsite Builder
    – Custom Brochure Builder
  • Interactive Video
  • Interactive Video Sales Kit Creation + Kit Ordering Platform
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Our sales tools will increase your revenue and customer acquisition, improve customer satisfaction and help you retain customers for life.

Create customer journeys, multi-channel campaigns, and track results. Build customized marketing and product/service educational websites for your clients, build custom brochures and sales collateral, build and order sales and enrollment kits. All in one platform!

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Data Analytics + Intelligence

CORE CAPABILITIES

  • Predictive Modeling (Next Best Action)
  • AI + Machine Learning
  • Centralized Customer Dashboard
  • Improve Star Rating + Net Promoter Scores
  • Built in Social Determinants of Health + Social Media Data
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Data Analytics.
Know Your Audience Better.

We combine and then normalize and centralize client and third party data into a powerful data engine allowing stakeholders to learn more about their audience and create “live” personas for every single customer. A live persona is a deep understanding of who each customer is, what they want, feel and need. Our data analytic tools will then provide an unprecedented opportunity to learn who your audience really is and allow you to deliver valuable communications that will speak to each individual.

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Madison Advisors found ONEsuite to be a mature CCM HMS solution. Clients get a robust, simple-to-use communication tool that, due to the sophisticated tech stack, has been built to support the client’s entire enterprise communications process. A key feature to note is O’Neil’s integration of data analytics capabilities, which is positioning O’Neil with a unique offering in the market. The combination of software tools, data analytics experience, and a structured implementation approach, positions O’Neil’s clients to provide their customers with the best possible experience.

- Madison Advisors
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The growing trend in the marketplace is to meld elements from several traditionally disjointed enterprise IT solutions into a single, end-to-end, cloud platform. O’Neil is clearly at the forefront of this movement and has done a great job building a complete and very extensive CCM platform.

- Aspire CCS
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O’Neil’s ONEsuite offers a mature, yet constantly evolving solution for companies looking to outsource their document production and omni-channel delivery processes. In our assessment of O’Neil’s ONEsuite CCM/CX HMS platform, Madison Advisors concluded that it meets and even exceeds our seven critical components of a CCM HMS solution and extends beyond to include tools for customer experience management (CXM). ONEsuite’s ability to enhance the key areas for companies of customer acquisition, and satisfaction and retention through robust data analytics and AI tools is unique in the CCM HMS market. Combining all of the segmentation and targeting capabilities of ONEsuite with execution through O’Neil’s production print facilities and digital channels provide companies with a compelling offering.

- Madison Advisors
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O’Neil Digital Solutions’ comprehensive SaaS platform, called ONEsuite, includes a breadth of technologies that would typically be purchased and deployed separately. It is integrated with the ONEscore data analytics engine which enables clients to study recipient behavior and segment customers using “live” personas.

- Aspire CCS

Are you ready to
digitally transform and improve
customer communications?

Please contact us for more information on our ONEsuite CCM platform.




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